Bilingual Front Office Coordinator

Options Counseling and Family Services•Salem, NE

10d•$18 - $22•Onsite

About The Position

The primary responsibility of the Bilingual Front Office Coordinator is to answer agency phones, schedule ongoing client appointments, and provide administrative support to Licensed Medical Professionals (LMPs), service providers, and clients. Requires ability to interact and relate well to the public, in person and on the phone. The proposed schedule is Monday - Friday from 8:00 AM to 5:00 PM for an average of 40 hours a week. Employees that work over 30 hours per week will qualify for full benefits.

Requirements

Bilingual in English/Spanish (Options pays a differential for Spanish-speaking employees; must pass an assessment to qualify)
A minimum high school education or equivalent, and one year of office experience and/or training, or an equivalent combination of education and experience.
Must be computer proficient in Microsoft Word, Excel, and record keeping software (applicants will take a computer assessment to assess skill level).
Must have a respectful, open, unbiased, and accepting attitude toward clients, their families, and other staff.
Pass a DHS background check and/or fingerprinting.

Nice To Haves

Experience working in a clinical setting, medical or mental health.

Responsibilities

Answer multi-line phone system and direct calls
Respond to questions regarding services offered
Greet clients coming into the clinic, and check each into the Electronic Client Record (ECR) system
Collect copays and fees for private pay and sliding scale participants
Check insurance coverage for clients scheduled each day
Schedule client appointments
Respond to client cancellations via the automated system; confirm cancellations and reschedule client
Provide new clients with opening paperwork, and check documents to ensure they are complete, dated, and signed
Enter and scan data into the ECR as directed
Verifying client information when they come in for appointments
Send sliding scale clients an information letter and prepare referral sheets
Fill in for other Receptionists as needed
Schedule ongoing appointments for LMP clients
Provide LMP and sliding scale clients with information letter and prepare referral sheets for sliding scale clients
Send letters on behalf of service providers
Accept payments for psych services
Assist in maintaining the TBA (to be assigned) list of clients
Coordinate group therapy referrals and alerts, set up approved and referred clients in ECR
Help prepare, set up, and take down for group therapy sessions
Collect information that other departments request (intake sheets, insurance information, release of information, etc.)
Order furniture and office equipment, track invoices, and send to appropriate individual/department
Maintain list of office inventory (including furniture and medical supplies) and update on a continual basis
Take minutes for meetings; edit and distribute as needed
Open and distribute incoming mail, meter, and take outgoing mail to drop-off site daily
Clean and maintain the reception area
Data entry entering referral information
Perform other duties as assigned