Bilingual Front Office Call Center Coordinator - Floater
About The Position
The Bilingual Front Office Call Center Coordinator works with a close-knit team across North Carolina and South Carolina to answer and route calls from injured people. The role is fast-paced and calls for empathy, as callers may be facing difficult circumstances. Coordinators may be the first voice callers hear and may also hand clients their checks at the conclusion of their cases. The position also helps manage the Charlotte office by welcoming guests, facilitating meetings, and running the office. The employee begins in the Greensboro office during onboarding and training, then transitions to remote work from home once fully onboarded and established. While remote, the employee must remain flexible to travel to the Asheville, Charlotte, and Greensboro offices as needed for backup coverage and support. After hiring, the employee is required to successfully pass the NC Notary in a timely manner.
Requirements
- Bilingual ability.
- Successfully pass the NC Notary in a timely manner after hiring.
- Maintain flexibility to travel to the Asheville, Charlotte, and Greensboro offices as needed while working remotely.
Responsibilities
- Answer and route calls from injured people.
- Provide empathetic support to callers facing difficult circumstances.
- Hand clients their checks at the end of their cases.
- Welcome guests at the Charlotte office.
- Facilitate meetings and help run the Charlotte office.
- Travel to the Asheville, Charlotte, and Greensboro offices as needed to provide backup coverage and support.
Benefits
- Paid family leave
- 401(k) with match
- Competitive salary and benefits
- Numerous growth opportunities
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
