Bilingual Front Desk (Cottman)

DENTAL DREAMS•Philadelphia, PA

About The Position

Dental Dreams is hiring a bilingual receptionist for its Northeast Philadelphia practice. The role supports patients and the dental team by providing front-desk customer service, managing appointments and records, verifying benefits, processing payments and insurance paperwork, and helping explain treatment plans. The practice states that it follows CDC and industry guidelines and has PPE and protocols to safeguard patients and staff. Dental Dreams has over 70 offices and describes opportunities for career advancement. It offers competitive pay, benefits, and vacation time. The company is an equal employment opportunity employer committed to an inclusive and diverse workplace.

Requirements

Bilingual in Spanish.
Customer service experience.

Responsibilities

Maintain a high level of customer service.
Work as part of a team, emphasizing communication.
Schedule patient appointments to meet monthly and daily patient goals.
Answer phones and confirm appointments.
Greet and check in patients.
Accurately verify dental benefits.
Maintain detailed patient records in a fast-paced environment.
Collect payments, co-payments, and deductibles.
Create insurance claims and submit pre-authorizations to insurance companies in a timely manner.
Pull patient charts for future appointments when necessary.
Maintain a clean and professional office environment.
Assist with presenting and/or explaining treatment plans.