Bilingual Field Store Associate (Spanish)

Sherwin-Williams•San Francisco, CA

4d•Onsite

About The Position

The Bilingual Field Store Associate is primarily responsible for driving and increasing sales at a Lowe’s store. The role engages customers in the Paint and Pro departments, generates customer leads, implements sales and marketing programs, provides customer service, and manages merchandising. Associates are expected to help ensure client satisfaction, stay current with product features, and maintain product quality and visual standards. The position is based at Lowe’s Store #3095, 491 Bayshore Blvd., San Francisco, California 94124. It is part-time, with work on weekdays, afternoons, and weekends; the schedule is based on business needs and may change. The role involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for an employment work visa now or in the future.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous experience selling paint and paint-related products.
Previous experience operating tinting and mixing equipment.
Valid, unrestricted driver’s license.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Drive sales growth and deliver training to Lowe’s associates while ensuring high standards in service and merchandising.
Provide excellent sales service and support high customer satisfaction.
Assist customers in person by determining their needs and presenting appropriate products and services.
Build productive relationships and trust with wholesale and retail customers.
Maintain Pro customer color files.
Tint and mix products to customer specifications as needed.
Maintain store appearance and inventory practices, including the color wall and back stock.
Build and maintain product knowledge to make effective customer recommendations.
Facilitate in-person customer connections between the Paint and Pro departments.
Provide in-store Pro Desk paint support for real-time customer needs, Lowe’s Pro Sales, and paint program execution, including promotional events.
Promote and represent Sherwin-Williams and Valspar brand standards and product strengths to Lowe’s associates, customers, and contractors.
Follow and achieve monthly, quarterly, and yearly sales goals.
Assist Sales Representatives in generating sales leads through customer interactions.
Train Lowe’s associates on product knowledge and application methods.
Complete eLearning modules.
Keep HR Cloud training current and compliant.