Bilingual Executive Housekeeper

Smoky Mountain Resorts • Sevierville, TN

2d • Onsite

About The Position

The Executive Housekeeper is responsible for the daily operations of the housekeeping department, including enforcing company policies and procedures, counseling and coaching employees, recruiting and training staff, and achieving service goals. The role also handles training, inventory, project management, and other assigned duties. The position pays $27.00 per hour, with a $2.00-per-hour differential on Sundays. The posted schedule is Monday and Tuesday off, Wednesday through Sunday, 8:30 AM–5:00 PM; actual shifts may be 8–10 or more hours, five or six or more days per week, depending on occupancy and staffing demand.

The Executive Housekeeper maintains cleanliness and inventory standards, oversees housekeeping and janitorial supplies, inspects rooms and other property areas, monitors room-inspection scores and standard room times, and addresses guest, employee, and maintenance issues. The role carries out training objectives and projects, supports safety and biohazard procedures, and may work as a housekeeping attendant when needed or directed. The position requires effective English communication and Spanish interpretation when necessary, physical stamina for indoor and outdoor duties, and the ability to work in a fast-paced environment.

The successful candidate is expected to lead by example in delivering legendary service, encourage positive guest interactions, maintain confidentiality and organized, safe work areas, and contribute to a cooperative team culture. A high school diploma or equivalent, housekeeping experience, and 1–3 years of management experience directly supervising 5–10 team members are required. Reliable transportation is also required.

Requirements

• High school diploma or equivalent.
• 1–3 years of management experience directly supervising 5–10 team members.
• Housekeeping experience.
• Fluent English communication: speaking, understanding, reading, and writing; adapt Spanish interpretation when necessary.
• Basic skills with computer operating systems.
• Strong organization and attention to detail; ability to prioritize, plan, meet deadlines, and manage time.
• Ability to work in a fast-paced, demanding environment and work well with a diversified workforce.
• Good physical condition and stamina to perform indoor and outdoor duties, climb 3–5 flights of stairs consistently, and lift 40–50 pounds daily.
• Ability to stand and walk for most of the workday and bend, stretch, reach, grab, hold, carry, push, pull, stoop, kneel, and crouch.
• Ability to observe, measure, and inspect rooms, common areas, and grounds consistently.
• Excellent problem-solving and customer-relations skills; responsible and timely, with the ability to work as part of a team.
• Reliable transportation.
• Professional appearance, grooming, and excellent hygiene.
• Ability to tolerate outdoor temperature variation, sun, humidity, chemicals, chlorine, and water.
• Ability to remember information continuously.

Responsibilities

• Manage the daily operations of the housekeeping department and enforce company policies and procedures.
• Complete daily reports and assigned paperwork.
• Respond promptly and effectively to guest-related problems and help prevent their recurrence.
• Maintain guest-room cleanliness and in-room inventory standards.
• Ensure safety policies and procedures are followed, and operate systems in accordance with safety measures.
• Ensure housekeepers meet room-inspection score goals and the department achieves standard room times.
• Carry out and measure training objectives; recruit, employ, counsel, and coach team members in accordance with labor laws and company policies.
• Oversee housekeeping and janitorial inventory.
• Inspect guest rooms consistently and regularly; identify and report maintenance problems in guest rooms.
• Carry out projects assigned by the General Manager.
• Maintain knowledge of local events and trends.
• Promote a culture of legendary service and hospitality among staff and lead by example in guest interactions.
• Maintain cleanliness and care throughout grounds, common areas, back-of-house areas, and guest rooms.
• Address employee-related matters promptly and professionally in accordance with company values.
• Assume housekeeping-attendant duties when needed or directed by the Rooms Division Manager or General Manager.
• Complete TOSHA certification and training to handle biohazards properly.
• Perform other assigned duties and related tasks.
• Maintain accurate work, confidentiality, good judgment, and safe, organized work areas.
• Work cooperatively with staff and contribute to a positive team environment.
• Maintain professional appearance, hygiene, and dress.
• Perform indoor and outdoor duties, including standing and walking for most of the workday, climbing stairs, and lifting and carrying items.
• Use problem-solving and customer-relations skills and observe, measure, and inspect rooms, common areas, and grounds.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED