Bilingual Entry Level HR Specialist

Avis Budget Group • Tulsa, OK

3d

About The Position

The T1 Bilingual HR Employee Support Representative administers HR-related queries and executes HR transactions to support an effective employee experience within agreed service levels. The role is the first point of help for HR questions received through case management, system notifications, phone calls, and chat across multiple countries. The position responds to employee questions, researches and resolves issues, documents and escalates cases as appropriate, and helps employees use available HR services and self-service tools. It also supports compliance and the ongoing delivery and improvement of HR shared services, procedures, and processes. The position is based in Tulsa, Oklahoma, United States of America.

Requirements

• Minimum high school degree.
• At least one year of experience in customer service and/or human resources.
• Excellent oral and written communication skills to respond effectively to employee queries.
• Excellent problem-solving and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Spanish language skills.
• Workday or other HRIS experience.
• Experience in an HR Service Center or Contact Center operation.
• HR certification.

Responsibilities

• Respond to questions about administrative procedures and practices through phone, the case management system, and live chat.
• Use systems to document and escalate cases according to the appropriate processes.
• Educate employees about available HR services and encourage use of self-service tools such as the HR Portal.
• Research and resolve problems in a timely manner, prioritizing requests and handling multiple issues simultaneously.
• Probe cases to identify root causes and provide accurate answers.
• Identify and research incoming employee queries.
• Ensure documentation and employee requests comply with the policy for each process.
• Use multiple online systems to answer questions, complete requests, and resolve employee and HR needs.
• Work independently on routine tasks.
• Contribute to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction and achieve results.
• Maintain compliance requirements for dedicated HR shared service processes.
• Use HR systems including Workday and the Employee Portal, including Self Service, Knowledge Base, and Case Management.
• Perform duties according to service level agreements.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group legal, identity theft, accident insurance, FSA, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED