Bilingual Entry Level HR Specialist

Avis Budget Group • Tulsa, OK

4d

About The Position

The T1 Bilingual HR Employee Support Representative administers HR-related queries and executes HR transactions to support an effective employee experience within agreed service levels. The role serves as a first point of help for HR questions across multiple countries, receiving requests through case management, system notifications, phone calls, and chat.

The representative answers questions about administrative procedures, researches and resolves employee issues, documents and escalates cases as appropriate, and guides employees toward available HR services and self-service tools. The position uses multiple online systems, including Workday and the Employee Portal, and is responsible for meeting process compliance requirements and service level agreements. The role works independently on routine tasks and contributes to maintaining and improving HR services and processes.

The position is based in Tulsa, Oklahoma.

Requirements

• Minimum high school degree.
• At least one year of experience in customer service and/or human resources.
• Excellent oral and written communication skills.
• Excellent problem-solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work independently and in teams.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Spanish language skills.
• Workday or other HRIS experience.
• Experience in an HR Service Center or Contact Center operation.
• HR certification.

Responsibilities

• Respond to questions about administrative procedures and practices by phone, case management system, and live chat.
• Document and escalate requests using the appropriate systems and processes.
• Educate employees about HR Services and encourage use of self-service tools, including the HR Portal.
• Research and resolve problems in a timely manner, prioritizing urgent requests and handling multiple issues simultaneously.
• Probe cases to identify the root cause of an issue or question and provide accurate answers.
• Identify and research incoming employee queries.
• Ensure documentation and employee requests comply with the policy for each process.
• Use online systems to answer questions, complete requests, and resolve employee and HR needs.
• Work independently on routine tasks.
• Contribute to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction and achieve results.
• Maintain compliance requirements for dedicated HR shared service processes.
• Use HR systems, including Workday and the Employee Portal’s Self Service, Knowledge Base, and Case Management functions.
• Perform duties according to service level agreements.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits including group legal, identity theft, accident insurance, FSA, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED