Bilingual Dental Patient Service Specialist

Healthcare Connection • Cincinnati, OH

6d • Onsite

About The Position

The Bilingual Dental Patient Service Specialist supports patients through the front desk registration process at The HealthCare Connection’s Lincoln Heights Health Center. This patient-facing role helps provide a positive experience in a fast-paced environment and supports the organization’s commitment to health equity. The specialist greets and registers patients, manages appointment scheduling, verifies patient information, collects payments, and assists with administrative tasks. The role reports to the Dental Practice Manager.

Requirements

• Bilingual in English and Spanish.
• 1–3 years of experience in a clinical or medical office setting; front desk, registration, or scheduling experience preferred.
• Proficiency in Microsoft Office and computer systems.
• Ability to multitask in a busy environment with frequent interruptions.
• Strong communication and interpersonal skills.
• A resume must be attached to be considered.
• Must be legally authorized to work in the United States.
• Employment offer is conditioned on successful completion of a background check and drug screen.

Nice To Haves

• Familiarity with EHR systems.
• NextGen experience is a plus.

Responsibilities

• Greet and register patients upon arrival.
• Verify and update patient demographic and insurance information.
• Collect payments and co-pays for services.
• Schedule, confirm, cancel, and reschedule appointments.
• Assist patients with forms and paperwork.
• Work with the Finance department regarding patient balances.
• Support administrative and reporting tasks as needed.

Benefits

• Health insurance and Rewards Program.
• Dental and vision insurance.
• Free life and short-term disability insurance.
• 403(b) retirement plan with employer match.
• Comprehensive paid time off (PTO).
• 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed