Bilingual Dental Appointment Specialist

Winning Assistants

6d • $12,480 - $16,640 • Remote

About The Position

The practice is hiring a Spanish-bilingual specialist to convert patient inquiries into scheduled dental appointments and reengage patients who have not returned for care. This is a patient-facing role for someone with U.S. dental practice experience who communicates naturally in English and Spanish and can work independently with minimal supervision.

The specialist handles incoming calls, appointment scheduling and confirmations, patient follow-ups, and reactivation outreach for inactive patients and patients with unscheduled treatment plans. The role also includes answering routine questions about dental services and procedures, maintaining patient and appointment records, and escalating clinical or complex inquiries appropriately. Dental insurance verification is included among the responsibilities, though experience with it is preferred rather than required.

This is a full-time remote position with assigned hours of 8:00 a.m.–5:00 p.m. EST, Monday through Friday. The preferred candidate location is Latin America. The posting describes optional contractor support and resources, including training, tools, and client-approved time-off arrangements; it states these are contractor perks and not employee benefits.

Requirements

• Previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting.
• Professional fluency in English and Spanish, with excellent verbal and written communication skills.
• Proven experience converting patient inquiries into booked appointments.
• Hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans.
• Strong knowledge of common dental procedures, terminology, and patient scheduling workflows.
• Confident, articulate, persuasive, and professional phone presence.
• Ability to explain dental services clearly and address routine patient concerns.
• Independent thinking, strong initiative, problem-solving skills, and sound judgment.
• Ability to work efficiently with minimal supervision and limited foundational training.
• Experience using dental practice management systems.
• Clear, confident, and professional communication in both English and Spanish.
• Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding.
• Availability for video meetings with the camera on when required.
• Dependability, organization, proactivity, and comfort working independently.
• Availability to work the assigned U.S. business hours.
• Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, working webcam, and a quiet, professional workspace.

Nice To Haves

• Familiarity with Open Dental, Flex, and RingCentral.
• Dental insurance verification experience; it is advantageous but not mandatory.
• Experience assisting with dental insurance verification.

Responsibilities

• Answer incoming patient calls professionally in English and Spanish.
• Convert prospective patient inquiries into confirmed dental appointments; build rapport, address concerns, and guide callers toward scheduling.
• Explain common dental procedures and introduce prospective patients to the practice.
• Schedule, reschedule, and confirm patient appointments accurately.
• Contact inactive patients and encourage them to return for dental care.
• Follow up with patients who have unscheduled treatment plans and help them book appointments, addressing scheduling concerns without applying inappropriate pressure.
• Maintain organized follow-up records and track appointment conversion efforts.
• Manage incoming calls, appointment confirmations, and patient follow-ups; answer routine questions about dental services, procedures, and scheduling.
• Provide professional patient support, handle common concerns independently, and escalate clinical or complex inquiries when appropriate.
• Maintain accurate patient information and appointment records.
• Verify dental insurance eligibility and active coverage; confirm benefits, deductibles, copays, annual maximums, and coverage limitations.
• Contact insurance providers or use payer portals to obtain benefit information, and document verification results in the practice management system.
• Communicate insurance information to the dental team and patients when appropriate, identify coverage discrepancies, and escalate issues requiring further review.
• Maintain patient confidentiality and follow applicable HIPAA privacy and security requirements.

Benefits

• Access to a dedicated HR and contractor support team.
• Optional premium VPN license upon request.
• HIPAA compliance and cybersecurity training and certification provided.
• Access to proprietary VA performance training.
• Client-approved U.S. holidays off according to the client’s needs and schedule.
• Client-approved paid or unpaid time off; paid time off is optional and only if offered by the client.
• Access to templates, workflow guides, productivity tools, and client-specific SOP support.
• Some clients may offer optional performance-based bonuses, incentives, or increased hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed