Service Appointment Specialist

Phillips Chevrolet of Frankfort • Frankfort, IL

3d

About The Position

Phillips Chevrolet of Frankfort is seeking a personable, customer-service-oriented Service Appointment Specialist to support its busy service department. The full-time role requires a flexible schedule, working four days during the week as well as Saturdays. Previous customer service experience is required.

Requirements

• Previous customer service experience.
• Valid driver's license.
• Successfully complete required background and drug-test screening.
• Ability to type and handle a high volume of telephone calls simultaneously.
• At least 18 years old.
• Basic computer skills.
• Flexible availability to work four weekdays and Saturdays.

Responsibilities

• Ask customers qualifying questions to uncover their needs and direct calls appropriately.
• Handle incoming calls for service appointments, service advisors, or parts, and redirect calls as needed.
• Provide customer service and identify solutions to maintain customer satisfaction.
• Ensure service consultants promptly receive messages so they can return customer calls.
• Schedule service appointments and help customers determine their service needs over the phone.
• Route appointment information to the appropriate service consultant.
• Make outgoing appointment reminder calls.
• Make outgoing follow-up calls to customers who recently had vehicle service completed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed