Service Appointment Specialist

Phillips Chevrolet of Frankfort • Frankfort, IL

2d

About The Position

Phillips Chevrolet of Frankfort is seeking a personable, customer-service-oriented Service Appointment Specialist to support its busy service department. The specialist handles incoming and outgoing customer calls, schedules service appointments, helps customers determine their service needs, and ensures messages and appointment information reach the appropriate service consultants. This is a full-time position requiring work four weekdays and Saturdays, with a flexible schedule.

Requirements

• Previous customer service experience.
• Valid driver's license.
• Ability to successfully complete required background and drug screening.
• Ability to type and handle a high volume of telephone calls simultaneously.
• Must be 18 years or older.
• Basic computer skills.

Responsibilities

• Ask customers qualifying questions to uncover their needs and direct calls appropriately.
• Handle incoming calls for service appointments, service advisors, and parts, redirecting calls as needed.
• Provide customer service and find solutions that maintain customer satisfaction.
• Ensure service consultants promptly receive messages so they can return customer calls.
• Make service appointments and assist customers over the phone in determining their service needs.
• Route appointment information to the appropriate service consultant.
• Make outgoing appointment reminder calls.
• Make outgoing follow-up calls to customers whose vehicles were recently serviced.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed