Dealership Service Appointment Success Specialist

Jerry Seiner Salt Lake City • Salt Lake City, UT

7d

About The Position

Jerry Seiner Dealerships is hiring a motivated, organized, and customer-focused Service Appointment Success Specialist for its Service Business Development Center (BDC). The role supports a smooth-running service schedule and a positive customer experience by confirming appointments, following up with customers, and filling open appointment times. The position is temporary-to-hire, initially providing additional support to the service team, with the potential to transition into a permanent role based on business needs, performance, and available opportunities.

The specialist works primarily with computers and phones in the Service BDC, with occasional interaction with other dealership departments. Reliable attendance is an essential function. Pre-employment screenings, including background screening, drug testing, and a motor vehicle record check, are required.

Requirements

• Positive attitude and a genuine desire to help customers.
• Strong communication skills and a friendly, professional phone presence.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and ability to accurately enter and update information.
• Dependability and consistent attendance.

Nice To Haves

• Previous customer service or call center experience.
• Familiarity with dealership software or customer management systems.

Responsibilities

• Contact customers to confirm upcoming service appointments and verify scheduling details.
• Follow up with customers who cancel appointments and help them reschedule at a convenient time.
• Contact customers on the cancellation list to fill open appointment slots.
• Reach out to customers who miss appointments and encourage them to reschedule.
• Assist with incoming calls during busy periods and provide additional support to the BDC team as needed.
• Maintain accurate customer information, including phone numbers, email addresses, and mailing addresses.
• Document customer conversations, appointment updates, and daily activities in the appropriate systems.
• Build positive customer relationships that encourage repeat business and referrals.
• Stay informed about dealership services, products, promotions, and customer needs.
• Work with the service department and BDC team to maintain an efficient appointment schedule.
• Assist with other BDC, service department, and dealership responsibilities as needed.

Benefits

• Supportive, team-oriented work environment.
• Opportunity to develop customer service skills and gain experience in the automotive industry.
• Opportunity to make a meaningful impact on the customer experience.
• Potential for long-term employment through the temporary-to-hire opportunity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed