Dealership Software Specialist

Ken Garff • Salt Lake, UT

7d • Onsite

About The Position

The Dealership Software Specialist joins Ken Garff Automotive Group’s Information Technology team, working on-site at the corporate office in Salt Lake City, Utah. The role supports employees by diagnosing and resolving software problems, troubleshooting issues, overseeing CRM systems and assets, and providing training and support. The position is scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m., with after-hours and weekend work as needed. The position is non-remote and may require travel to dealerships. Compensation is a salary of $50,000–$55,000, depending on experience.

Requirements

• High-level knowledge of CRM programs, including Tekion and DealerSocket, and related software such as Cox Automotive, RouteOne, ManageEngine, and AutoiPacket.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to work effectively on multiple support items simultaneously.
• Observational skills to recognize warning signs that indicate potential problems.
• Customer service skills to interact professionally and positively with employees and coworkers.
• Ability to meet the listed physical requirements, including lifting and/or moving up to 30 pounds.

Responsibilities

• Resolve support requests from employees.
• Perform user administration accurately and in a timely manner.
• Log service requests and update tickets as necessary.
• Gather and analyze data to diagnose problems within CRMs and other managed software.
• Communicate between Ken Garff users and third-party support staff.
• Assist with conversion and acquisition setups.
• Perform regular CRM data-integrity hygiene processes.
• Provide training and support as needed.
• Travel to dealerships as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed