Dealership Service Appointment Coordinator - Salem Hyundai

Key Auto Group • Salem, NH

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About The Position

Key Auto Group seeks a customer-focused Dealership Service Appointment Coordinator for Salem Hyundai. The role supports customers seeking service appointments by responding to inquiries, providing initial information, following up with leads, and directing customers to appropriate dealership resources. The coordinator works collaboratively with teammates, sales teams, and dealership management, and uses the dealership’s CRM system daily. Key Auto Group emphasizes team development, exceeding customer expectations, and opportunities to grow and advance within the organization.

Requirements

• At least one previous role based in customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follow-up for service appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads who are not ready to make an appointment and with customers who miss appointments.
• Participate in team and process development sessions.
• Maintain positive relationships with teammates, sales teams, and dealership management.
• Use the CRM tracking system daily.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K plan with match
• Paid time off and vacation
• Short-term disability
• Long-term disability
• Flexible spending account
• Life insurance
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed