Dealership Service Advisor - Salem Ford

Key Auto Group • Salem, NH

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About The Position

Key Auto Group is seeking a Dealership Service Advisor for Salem Ford. The company emphasizes a team-oriented culture, professional development, and promoting employees from within. The Service Advisor oversees the service drive and department operations while ensuring customers receive prompt, courteous, and effective service. The role supports customers in person and by phone, helps address vehicle concerns, and works to maintain customer satisfaction. It also includes coordinating technicians’ work, managing service department employees and schedules, overseeing warranty claims, and collaborating with upper management on hiring and discipline decisions.

Requirements

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Time-management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee administration of warranty claims, as well as training and supervision of the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with the factory and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and vacation.
• Short- and long-term disability, flexible benefits, and life insurance.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed