Dealership Service Advisor

Jerry Seiner•Salt Lake City, UT

About The Position

Jerry Seiner Dealerships is seeking a dedicated, customer-focused Automotive Service Advisor to join its service teams. The role works in a busy, professional service department alongside technicians and other automotive professionals, helping customers understand and maintain their vehicles. The company describes a supportive team culture, mentorship, and opportunities for career growth across multiple dealership locations and brands. The Service Advisor greets customers, helps identify vehicle service needs, coordinates with technicians and parts departments, and explains recommended repairs and maintenance options. The position also involves scheduling appointments, managing service-department workflow, keeping customers informed about vehicle status and completion timelines, documenting services, and processing payments when applicable. Advisors build customer relationships to encourage repeat business and long-term loyalty. Jerry Seiner Dealerships is a family-owned business that has served communities since 1975. It describes a culture focused on training, mentoring, and career advancement. Pre-employment screenings, including background screening, a drug test, and a motor vehicle record check, are required.

Requirements

At least 5 years of customer service experience.
Strong understanding of automotive technology and service processes.
Strong communication and problem-solving skills.
Ability to explain technical information clearly to customers.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

1–2 years of experience as an Automotive Service Advisor (preferred).
Previous automotive dealership experience (preferred).
Experience with dealership management systems such as CDK (preferred).

Responsibilities

Greet customers and assist them with vehicle service needs in a professional and friendly manner.
Work with service technicians to diagnose vehicle concerns and communicate recommended repairs.
Explain repair recommendations, maintenance schedules, and service options clearly to customers.
Schedule service appointments and manage service-department workflow.
Provide timely updates about vehicle status and completion timelines.
Answer questions about services performed, warranty coverage, and maintenance recommendations.
Accurately document services performed and process customer payments when applicable.
Coordinate with technicians and parts departments to support efficient repair timelines.
Build strong customer relationships that encourage repeat business and long-term loyalty.