Dealership Assistant Service Manager - Salem Ford

Key Auto Group • Salem, NH

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About The Position

Key Auto Group is seeking an Assistant Service Manager for Salem Ford. The company emphasizes a team-oriented culture, professional development, exceeding customer expectations, and promoting from within. In this role, you will support customers through vehicle service and repair, supervise service department personnel, and help manage department goals, budgeting, marketing, and customer satisfaction.

Requirements

• At least 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record and valid driver's license.
• Driven personality, eagerness to improve, and ability to work within and support internal teams.

Responsibilities

• Assist customers with vehicle servicing and repairs, and explain the services needed.
• Understand customers’ requirements and concerns and match them with service options.
• Explain the work being performed and keep customers informed throughout the service process.
• Stay up to date on new products, features, and accessories, and attend product training as required.
• Maintain a service-customer follow-up system that supports repeat and referral business and customer satisfaction.
• Hire and supervise service department personnel and monitor their performance in serving customers.
• Develop department goals and objectives, including an annual operating budget and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and appropriately.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with match
• Paid time off and vacation
• Short- and long-term disability, flexible benefits, and life insurance
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED