Dealership Service Appointment Coordinator - Salem Hyundai

Key Auto Group • Salem, NH

2d

About The Position

Key Auto Group is seeking a Dealership Service Appointment Coordinator for Salem Hyundai. The company emphasizes a team-focused culture, professional development, exceeding customer expectations, and opportunities for internal promotion. The coordinator handles customer inquiries and service appointment follow-up, shares initial product and financing information, follows up with leads, collaborates with dealership teams, and uses a CRM system.

Requirements

• At least one previous role based in customer service experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.

Responsibilities

• Answer customer calls and establish follow-ups for service appointments.
• Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads who are not ready to make an appointment and with customers who do not show up.
• Participate in team and process development sessions and maintain positive relationships with teammates, sales teams, and dealership management.
• Use the CRM tracking system daily.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Paid time off and vacation.
• Short- and long-term disability, flex, and life benefits.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed