Academic Appointment Specialist

New York University • New York, NY

9d • $77,000 - $84,999

About The Position

The Academic Appointment Specialist delivers a superior new-hire experience for academic populations, including full-time faculty and adjunct faculty, by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process. The Specialist ensures that pre-employment processes and forms are completed accurately and in accordance with policies and guidelines, while maintaining data integrity. To support seamless onboarding, the Specialist interacts with new hires, school and unit contacts, Human Resources, and other University areas as needed. The role also ensures accuracy and compliance in faculty lifecycle data gathering and reporting.

Requirements

• Bachelor's degree or equivalent.
• At least 2 years of relevant experience in customer service, data maintenance, onboarding operations, or an equivalent combination of education and work experience.
• Ability to work in a team environment.
• Ability to administer business processes and requests consistently with general supervision.
• Ability to assess problems and promptly resolve them or identify appropriate teams to resolve them.
• Strong oral and written communication skills.
• Strong interpersonal skills and ability to collaborate across the University at all levels, both within and outside the organization.
• Strong time management, attention to detail, and ability to manage individual assignments.
• Ability to handle sensitive situations and maintain a high degree of confidentiality.
• Ability to solve problems creatively and logically and to multitask effectively.
• Ability to be tactful and diplomatic when dealing with difficult issues and diverse populations.

Nice To Haves

• At least 2 years of experience in a shared services environment.
• Knowledge of the Workday HRIS system, faculty information systems, and reporting environment.
• Understanding of University HR and NYU policies and procedures.
• Working knowledge of service request management tools.
• Working knowledge and use of office productivity tools and web-based applications.

Responsibilities

• Provide customer service to academic new hires throughout the pre-employment onboarding process.
• Ensure completion and accuracy of pre-employment processes and forms in accordance with policies and guidelines.
• Maintain data integrity.
• Coordinate with new hires, school and unit contacts, Human Resources, and other University areas to support seamless onboarding.
• Ensure accuracy and compliance in faculty lifecycle data gathering and reporting.

What This Job Offers

• Job Type: Full-time