Academic Technology Specialist
About The Position
The Academic Technology Specialist works as part of a team supporting students, faculty, and staff in the use of academic technology to advance teaching and learning at the University of North Dakota. The role provides technical support and customer service across a broad range of academic technologies, assists faculty and instructional designers with technology training and implementation, and helps develop documentation, training modules, and video tutorials. The position also administers academic technology applications, troubleshoots issues, supports integrations and service upgrades, and manages the TTaDA ticketing system and its TeamDynamix instance. The specialist researches and evaluates academic technologies and instructional practices, collaborates with University Information Technology and campus partners, and assists with multimedia services, digital asset management, equipment checkout and setup, and administration of TTaDA’s Microsoft Teams site. The position is classified as exempt, pays $53,500 annually, and is 40 hours per week. Following successful completion of a six-month probationary period, the position is eligible for a hybrid schedule of three days on campus and two days remote per week.
Requirements
- Bachelor’s degree; or an associate’s degree (or two years of college) in computer science, technology, business, data analytics, engineering/math, instructional design, or a related field, plus three years of related work experience.
- One year of experience with software application and/or desktop troubleshooting and support, or prior experience with educational technology.
- Ability to communicate with both technical and non-technical users.
- Excellent interpersonal, written, and oral communication skills.
- Excellent customer service and prioritization skills.
- Dependability and ability to work independently and as part of a team.
- Ability to handle multiple tasks and deadlines in a changing and demanding work environment.
- Strong computer skills and ability to learn new software and systems easily and share that information with a variety of users.
- Successful completion of a Criminal History Background Check.
- Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
- The position does not support visa sponsorship for continued employment.
Nice To Haves
- Experience creating training materials or tutorials.
- Experience with application administration.
- Experience with educational technologies such as Blackboard, Zoom, and YuJa.
Responsibilities
- Provide technical support and customer service to students, faculty, and staff for UND-supported academic technologies.
- Assist instructional designers and faculty with training and implementation of academic technologies during design and development.
- Research and document issues, work toward timely resolution, and keep customers, team members, and instructors informed.
- Suggest additions or modifications to help documentation.
- Develop modules and video tutorials for academic technologies in coordination with instructional designers and other designated TTaDA and UIT staff.
- Deliver training on academic technologies to faculty and staff as needed.
- Administer academic technology applications, including reviewing patch notes, testing upgrades, and sharing relevant information.
- Provide advanced troubleshooting and assist with integrations between academic technologies.
- Assist with archiving, distributing, and removing materials from academic applications.
- Manage the TTaDA ticketing system and review business needs to support effective services for faculty, students, and staff.
- Develop and implement efficiencies for timely and effective end-user support.
- Manage TTaDA’s TeamDynamix instance and assist with development and integration of forms, services, and reports.
- Review support tickets to ensure appropriate assignment, accurate service, and timely documentation.
- Review technology integrations for potential improvements to support efficiency and end-user and staff experience.
- Ensure compliance with applicable policies and standards related to academic technology and instructional design.
- Coordinate regularly with UIT about current and upcoming projects, issues, and initiatives.
- Research and evaluate new and existing academic technologies and instructional best practices, and present research findings to others.
- Maintain expertise through publications, online communities, training sessions, webinars, and conferences.
- Collaborate with others to provide leadership in technology research benefiting the University.
- Assist with multimedia services and digital asset management, including equipment checkout, consultation, and setup as needed.
- Assist with administration of TTaDA’s Microsoft Teams site.
- Perform other duties and tasks as assigned.
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What This Job Offers
Job Type
Full-time
