Director, Academic Technology

University of Massachusetts Medical School•Worcester, MA

2d•$155,000 - $175,000

About The Position

Under the general direction of the Associate Chief Information Officer or designee, the Director of Academic Technology leads strategic planning, resourcing, programming, implementation, and support of institutional software for academic operations at the University of Massachusetts Medical School. The role designs, develops, implements, and supports technology solutions that enable academic operations and continuous process improvement. The Director serves as a subject matter expert and consultant to students, faculty, and staff, and performs complex duties in a dynamic academic education and research community. The Director develops and advances academic technology goals, promotes collaboration tools across the five UMass campuses, ensures academic systems are available to the university community, and leads the evolution and support of academic infrastructure. The position manages the academic development team supporting Student Information Systems and integrations, leads academic technology governance, coordinates support across the three graduate schools and academic offices, and provides consultation and technical resources for academic systems and tools. The role also oversees technology education programs, sustainable budget models, service support models, and compliance with data sharing, integrity, security, and business continuity requirements.

Requirements

Bachelor’s degree in Information Systems Management, Computer Science, or a related major.
Five years of management or supervisory experience in a large IT organization, including at least four years in academic/research IT and three years in an Academic Medical Center.
Demonstrated strategic thinking and an enterprise-wide perspective.
Ability to negotiate effectively and build consensus in an academic setting.
Collaborative leadership style and excellent interpersonal, written, and oral communication skills.
Strong project management skills.
Ability to communicate effectively with technical and non-technical users.
Ability to lead, manage, and deal with ambiguity in a dynamic and growing research community.

Nice To Haves

Master’s degree or equivalent.
Master’s degree in Computer Engineering or Computer Science, an MBA, or equivalent degree(s), with proven experience providing solutions in an academic environment.
Data proficiency and prior experience managing development teams.
In-depth understanding of PeopleSoft Campus Solutions.

Responsibilities

Develop goals for Academic Technology at the Medical School and build adoption across constituent groups.
Promote collaboration tools supporting the academic mission across the five UMass campuses through education and community building.
Ensure appropriate academic systems are available to students, faculty, and staff at UMMS.
Lead the evolution, installation, maintenance, configuration, and customization of academic infrastructure to meet the strategic needs of the academic community.
Recommend approaches to create a collaborative environment for end-user services, infrastructure access, and evaluation of new technologies and products.
Manage and lead the academic development team supporting Student Information Systems and integrations.
Facilitate accommodations and solutions for the academic community involving IT services and infrastructure utilization outside standard School practices.
Lead the Academic Technology governance process for managing delivery of academic-based requests.
Develop a sustainable support model for campus-wide academic initiatives and for departments’ local environments.
Coordinate and provide resources for activities supporting UMMS’ three graduate schools and academic offices.
Assist with or lead efforts to optimize academic processes and automate academic systems, including identification, building, and acquisition.
Consult with UMass students and faculty on using local support environments and academic tools for education.
Provide technical resources for quality assurance, debugging and tuning, and software development architecture for the three UMMS schools and academic offices.
Conduct and manage technology education programs, workshops, and conferences.
Develop and manage sustainable budget models for academic initiatives.
Coordinate support services and models for current and future services.
Encourage department-based academic IT systems to meet university, state, and federal requirements for data sharing, integrity, security, and business continuity.