Academic Advisor - Information Technology

Central Piedmont Community College•Cato Campus - University Area, NC

About The Position

The Academic Advisor provides holistic academic advising to students from entry through completion. The role helps students develop comprehensive academic plans by assessing their academic and personal needs and career goals. The advisor maintains current student notes and information through a case-management approach using the college CRM and other tools. The advisor works with students across the One College Model, including Corporate and Continuing Education (CCE), College and Career Readiness (CCR), and Curriculum (CU). The position includes academic planning, success coaching, student-progress interventions, outreach, referrals to campus resources, and collaboration with faculty, staff, and college navigators to support student learning and completion. The advisor also participates in professional development and college and departmental evaluations.

Requirements

Bachelor’s degree in Student Services, Psychology, Sociology, Social Work, Education, or a related area, and one year of college-level student advising experience; or an equivalent combination of education and experience.
Detailed knowledge of college processes relating to students.
Familiarity with student services offered by the college.
Technology skills.
Communication skills.
Academic skills.
Ability to provide consistently high-quality customer service.
Ability to work with individuals from diverse backgrounds.
Ability to work productively with different case-management teams supporting individual students.

Nice To Haves

Master’s degree in Student Services, Psychology, Sociology, Social Work, Education, or a related area.

Responsibilities

Advise students in the One College Model, including CCE, CCR, and Curriculum students.
Help students explore their goals, interests, strengths, and values and develop aligned educational plans.
Use AVISO and other case-management tools to track student progress and collaborate with students, faculty, and staff to support student success.
Provide success coaching to help students identify strengths and challenges and develop strategies for success.
Perform Standards of Progress (SOP) interventions to help students remain on their academic track.
Review student transcripts and determine course selections within students’ programs of study.
Facilitate new student groups to identify programs of study, build guided pathway plans, and initiate advisor assignments.
Educate students about curricular requirements, academic standards, and milestones for their intended or chosen programs.
Collaborate with college navigators to maintain an advisee caseload and conduct outreach and academic program support.
Coach and assist students in assessing degree progress through graduation.
Refer students to campus resources, programs, and support systems that promote academic success, career development, experiential learning, and engagement in a chosen career field.
Ensure student compliance with academic policies and procedures.
Use technology supporting case-management advising practices, such as Aviso, Colleague, and Student Planning.
Collaborate with faculty to support student success in chosen academic pathways.
Participate in outreach activities, including speaking to classes, presenting in departments, and supporting Student Affairs activities.
Participate in comprehensive professional advisor development training.
Participate in college and departmental evaluations as part of the annual review process.
Perform other duties as assigned.