Academic Technology Specialist

University of North Dakota•North Dakota, ND

2d•Hybrid

About The Position

The Academic Technology Specialist works as part of a team supporting students, faculty, and staff in the use of academic technologies for teaching and learning at the University of North Dakota. The role provides technical support and customer service, assists with training and technology implementation, administers academic technology applications, and helps manage support processes and systems. The position also researches and evaluates instructional technologies and practices, collaborates with colleagues across the University, and performs related duties as assigned. The position pays $53,500 annually and is classified as exempt, with a 40-hour workweek. After successful completion of a six-month probationary period, the position is eligible for a hybrid schedule of three days on campus and two days remote per week.

Requirements

Bachelor’s degree, or an associate’s degree (or two years of college) in computer science, technology, business, data analytics, engineering/math, instructional design, or a related field, plus three years of related work experience.
One year of experience with software application and/or desktop troubleshooting/support, or prior experience with educational technology.
Ability to communicate with both technical and non-technical users.
Excellent interpersonal, written, and oral communication skills.
Excellent customer service and prioritization skills.
Dependability and ability to work independently and as part of a team.
Ability to handle multiple tasks and deadlines in a changing and demanding work environment.
Strong computer skills and ability to learn new software and systems quickly and share that information with a variety of users.
Successful completion of a Criminal History Background Check.
Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire; visa sponsorship for continued employment is not supported.

Nice To Haves

Experience creating training materials or tutorials.
Experience with application administration.
Experience with educational technologies such as Blackboard, Zoom, and YuJa.

Responsibilities

Provide technical support and customer service for University-supported academic technologies used by students, faculty, and staff.
Assist instructional designers and faculty with training and implementation of academic technologies during design and development.
Research and document issues, communicate progress and resolutions, and suggest improvements to support documentation.
Develop instructional modules and video tutorials in coordination with instructional designers and other designated staff.
Deliver training on academic technologies to faculty and staff as needed.
Administer academic technology applications, review patch notes, test upgrades, and communicate relevant information about service upgrades.
Provide advanced troubleshooting and assist with integrations between academic technology applications.
Assist with archiving, distributing, and removing materials from academic applications.
Manage the TTaDA ticketing system and review business needs related to academic technology and instructional design support.
Develop or update support efficiencies and manage TTaDA’s TeamDynamix instance, including helping develop and integrate forms, services, and reports.
Review support tickets to ensure appropriate assignment, accurate service, and timely documentation.
Review technology integrations for potential improvements to support efficiency and user experience.
Ensure compliance with applicable policies and standards related to academic technology and instructional design.
Coordinate regularly with UIT regarding current and upcoming projects, issues, and initiatives.
Research and evaluate instructional best practices and teaching and learning technologies, and present findings to others.
Maintain expertise through publications, online communities, training sessions, webinars, and conferences.
Collaborate with others on technology research that benefits the University.
Assist with multimedia services and digital asset management, including equipment checkout, consultation, and setup as needed.
Assist with administration of TTaDA’s Microsoft Teams site.
Perform other duties and tasks as assigned.