Bilingual Client Service Specialist, Dental Assistant - Sheldon

Harris County • Houston, TX

5d • Onsite

About The Position

The Client Service Specialist (CSS), Dental Assistant supports patient care services provided by the Dental Clinic. The role performs clinical tasks in accordance with Harris County Public Health (HCPH) and Dental Program protocols and works with the clinical team to maintain efficient, patient-centered daily clinic operations while providing public health dental services to Harris County patients. This is a grant-funded position and is part of the Mobile Dental Team, requiring travel to multiple community locations within Harris County. The position works in clinical and community-based settings, including mobile dental events, and requires flexibility to work at various locations. Employment may be contingent on passing a drug screen and meeting other standards.

Requirements

• High school diploma or equivalent.
• Texas Registered Dental Assistant.
• At least six months of experience in a dental clinical setting as a Dental Assistant.
• Valid Texas Driver's License upon hire.
• Basic Life Support (BLS) for Healthcare Providers Certification.
• Bilingual in English and Spanish; bilingual incentive pay is based on testing scores upon hire.
• Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Ability to work well with the public and staff members.
• Must use a personal mobile device for the Multifactor Authentication process.
• Physical ability and manual dexterity to assist the dentist and dental hygienist with direct patient care in a dental clinical setting.
• Must be flexible and willing to work at various locations.

Responsibilities

• Receive, screen, and interview clients for eligibility determination; register clients; collect co-pays and create receipts according to financial services guidelines; and prepare daily or weekly financial reconciliation reports for finance.
• Perform four-handed chairside dental assisting duties; take and record vital signs; take prescribed dental radiographs and/or intraoral photographs; and chart patient diagnoses in Dentrix as dictated by the dentist.
• Answer and screen telephone inquiries, determine their nature and urgency, refer calls as appropriate, schedule appointments with dental clinical staff, provide visit-type instructions, confirm appointments, and update appointment status in Dentrix.
• Set up the operatory for each dental patient, including placing barriers on high-touch areas, and select instruments and dental materials for procedures according to the planned procedure.
• Obtain patient histories and insurance approvals as appropriate; prepare and update dental charts and related records; and scan correspondence into Dentrix.
• Perform infection control and instrument sterilization according to dental policies and procedures; conduct weekly biologic monitoring for autoclaves and daily, weekly, and monthly dental preventive maintenance; and report equipment malfunctions or repair needs to the supervising dentist.
• Provide in-operatory support for dental staff during patient visits as needed.
• Provide oral hygiene and post-operative instructions under the dentist’s guidance.
• Participate in school-based and community events to promote oral health.
• Travel to multiple community locations within Harris County as directed and work at various locations as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED