Dental Patient Service Representative
Dental Views•Temecula, CA
•$18 - $22
About The Position
The Dental Patient Service Representative is the first point of contact for patients and helps deliver an exceptional patient experience. The role supports smooth daily operations and office production through appointment scheduling, insurance verification, financial communication, patient check-in, and front-office administration. The representative works with the clinical team to maintain patient flow and a productive schedule while handling patient information confidentially.
Requirements
- At least two years of experience in a dental healthcare office or a fast-paced, highly interactive customer service environment.
- Strong customer service and communication skills.
- Comfort discussing financial information with patients.
- Detail-oriented with strong organizational skills.
- Ability to multitask in a fast-paced environment.
- High school diploma or equivalent.
Nice To Haves
- Previous dental or medical front-office experience.
- Knowledge of dental insurance plans, including PPO, HMO, and, as a plus, Denti-Cal/Medicaid.
- Experience with dental software such as Dentrix, Eaglesoft, or Open Dental.
- Friendly, professional, and compassionate demeanor.
- Strong phone and scheduling skills.
- Team player with a positive attitude.
- Reliable and punctual.
- Solution-oriented mindset.
Responsibilities
- Greet and check in patients in a friendly, professional manner.
- Answer phones promptly and schedule appointments efficiently.
- Confirm upcoming appointments and manage the daily schedule to minimize gaps.
- Communicate clearly with patients about treatment, policies, and next steps.
- Verify dental insurance benefits and eligibility.
- Explain insurance coverage, co-pays, and estimated out-of-pocket costs to patients.
- Collect payments at the time of service and post transactions accurately.
- Assist patients with payment options and financing when needed.
- Fill cancellations and schedule openings to support daily production goals.
- Coordinate with the clinical team to ensure smooth patient flow.
- Enter and update patient information accurately in practice management software.
- Manage incoming and outgoing correspondence.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Support office metrics related to production, collections, and patient retention.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
