Dental Patient Service Representative
About The Position
The Dental Patient Service Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. The role handles scheduling, insurance verification, financial communication, and front office support to help ensure smooth daily operations and strong office production. The representative greets and checks in patients, answers phones, schedules and confirms appointments, and manages the daily schedule to minimize gaps. They communicate clearly with patients about treatment, policies, and next steps; verify insurance benefits and eligibility; explain coverage and estimated costs; collect and post payments; and help patients with payment options and financing. The position also supports patient flow and office production, maintains accurate patient records and correspondence, safeguards confidentiality in accordance with HIPAA, and supports office metrics related to production, collections, and patient retention.
Requirements
- At least two years of experience in a dental healthcare office or fast-paced, highly interactive customer service environment.
- Strong customer service and communication skills.
- Comfort discussing financial information with patients.
- Detail-oriented with strong organizational skills.
- Ability to multitask in a fast-paced environment.
- Friendly, professional, and compassionate demeanor.
- Strong phone and scheduling skills.
- Team player with a positive attitude.
- Reliable and punctual.
- Solution-oriented mindset.
- High school diploma or equivalent.
Nice To Haves
- Previous dental or medical front office experience.
- Knowledge of dental insurance plans, including PPO, HMO, and Denti-Cal/Medicaid.
- Experience with dental software such as Dentrix, Eaglesoft, or Open Dental.
Responsibilities
- Greet and check in patients in a friendly, professional manner.
- Answer phones promptly and schedule appointments efficiently.
- Confirm upcoming appointments and manage the daily schedule to minimize gaps.
- Communicate clearly with patients about treatment, policies, and next steps.
- Verify dental insurance benefits and eligibility.
- Explain insurance coverage, co-pays, and estimated out-of-pocket costs.
- Collect payments at the time of service and accurately post transactions.
- Assist patients with payment options and financing when needed.
- Maintain a productive, goal-oriented schedule and fill cancellations and openings to support daily production goals.
- Coordinate with the clinical team to ensure smooth patient flow.
- Accurately enter and update patient information in practice management software.
- Manage incoming and outgoing correspondence.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Support office metrics related to production, collections, and patient retention.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
