Mobile Dental Unit Patient Service Representative

Primary Health Solutions•Hamilton, OH

About The Position

The Dental Navigator coordinates access to school-based and mobile dental services under general supervision. The role identifies and reduces barriers to oral healthcare, facilitates patient scheduling and follow-up, and serves as a liaison among patients, families, schools, community partners, and dental providers. The Dental Navigator supports preventive and restorative dental services through oral health education, obtaining consents, coordinating mobile dental and school-based visits, and ensuring continuity of care. The position coordinates mobile dental unit schedules with schools, community organizations, and partner sites; supports complete school-based consents and registrations; and develops patient-flow processes that support provider productivity while minimizing disruption to school activities. It also coordinates school-based screenings and preventive programs, helps identify students with unmet dental needs, manages consent forms, and ensures follow-up for students needing additional treatment. The role promotes positive relationships with employees, providers, patients, and school staff; protects confidential patient information; maintains pertinent databases; tracks program performance and outcomes; and carries out other assigned duties. The job description notes that management may assign or reassign duties and responsibilities at any time.

Responsibilities

Coordinate mobile dental unit schedules with schools, community organizations, and partner sites.
Help ensure school-based consents and registrations are complete.
Develop efficient patient-flow processes that maximize provider productivity while minimizing disruption to school activities.
Communicate with school administrators about schedules, student participation, and follow-up needs.
Assist with tracking performance metrics, patient volumes, and program outcomes.
Coordinate dental screenings and preventive dental programs within assigned schools.
Work with school nurses and administrators to identify students with unmet dental needs.
Track and manage consent forms for school-based dental services.
Ensure timely follow-up for students requiring additional dental treatment.
Promote positive interpersonal relationships with fellow employees, providers, patients, and school staff.
Support the mission and values of Primary Health Solutions.
Protect patient confidentiality and maintain a secure, trusting environment.
Maintain regular and predictable attendance.
Maintain pertinent databases.
Perform other duties and tasks as assigned.