Bilingual Customer Service Representative - Mandarin-English

TTEC • San Francisco, CA

5d • Onsite

About The Position

TTEC is hiring a Mandarin-English Bilingual Customer Service Representative to work onsite at the ticket booth in Embarcadero BART Station in San Francisco, California. The representative works face-to-face with Clipper customers, helping them use physical and mobile Clipper cards and complete card-related actions. The role includes issuing cards, adding transit value through a custom point-of-sale system, answering questions about paying for Bay Area transit, and accounting for payments received during a shift.

The schedule is Monday through Saturday within 7 a.m. to 7 p.m.; Saturdays are required and are scheduled from 9 a.m. to 2 p.m. The starting base wage is $22.06 per hour, with performance bonus opportunities. TTEC describes the role as offering career and professional development, training, coaching, and access to free courses. The employee reports to a Team Lead.

Requirements

• Be bilingual in English and Mandarin.
• Reside in San Francisco, California, and be willing to work onsite at the ticket booth in Embarcadero BART Station.
• Have basic Excel and computer knowledge.
• Have cash-handling experience.
• Be able to handle and de-escalate customer service situations.

Responsibilities

• Work directly with Clipper customers in face-to-face interactions, providing support and helping them complete actions related to Clipper cards.
• Issue Clipper cards and add transit value using a custom point-of-sale system.
• Answer questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
• Account for cash, commuter checks, and credit or debit card payments completed during a shift.
• Contribute to the customer experience and the overall success of the team.

Benefits

• Support for career and professional development.
• Individualized coaching and access to thousands of free courses.
• Performance bonus opportunities.
• Inclusive culture and community-minded organization where giving back is encouraged.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed