Bilingual Counter Sales Representative

LKQ Corporation • Charlotte, NC

2d

About The Position

The Bilingual Counter Sales Representative provides a superior customer service experience to walk-in and phone customers. The role involves welcoming customers, assisting them throughout their shopping experience, supporting checkout and resolving customer issues, maintaining accurate transaction records and cash, monitoring inventory and showroom appearance, and coordinating warehouse orders so customers receive them promptly. The position may also involve other duties as assigned. The role does not supervise employees.

Requirements

• At least 1 year of experience.
• Strong customer service background.
• Ability to perform arithmetic calculations using whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, and related tools; ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly use moderately complex oral and written skills; may train others, interact with others, and make presentations to department or middle management.
• Handle routine, somewhat repetitive problems by following clear directions and procedures.
• Handle multiple tasks or projects simultaneously with moderate complexity.
• Ability to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, or crouch for extended periods.
• Ability to lift up to 75 pounds.

Nice To Haves

• High school diploma or GED.
• Prior automotive experience and knowledge of automotive parts.
• Two to three years of prior customer service relations experience.

Responsibilities

• Greet every customer who enters and maintain friendly contact throughout their shopping experience.
• Use suggestive selling techniques at checkout when appropriate and assist with problem-solving.
• Maintain orderly files, clean transaction records, and an accurate cash drawer.
• Observe inventory changes to help ensure minimum stock levels and an appropriate showroom appearance.
• Coordinate orders from the warehouse to ensure customer orders are ready in a timely fashion.
• Assume other duties as assigned.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• Fertility coverage.
• 401(k) with company match.
• Company-paid life insurance and long-term disability.
• Short-term disability.
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts.
• PNC Daily Pay option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed