Bilingual Counter Sales Representative

LKQ•Charlotte, NC

16h

About The Position

The Bilingual Counter Sales Representative provides a superior customer service experience to walk-in and phone customers. The role welcomes customers, assists with purchases and problem-solving, keeps transaction records and the cash drawer accurate, monitors inventory and showroom appearance, and coordinates warehouse orders so customers receive them promptly. The position does not supervise employees. Travel may be required periodically, including overnight stays, depending on position requirements. The work may involve exposure to extreme temperatures, lighting, and noise, and may require extended periods of standing, walking, pushing, pulling, squatting, bending, reaching, climbing stairs, balancing, stooping, kneeling, or crouching. The employee must be able to lift up to 75 pounds.

Requirements

At least 1 year of experience is required.
Strong customer service background.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, and related applications; ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly use moderately complex oral and written communication skills; may train others, interact with others, and make presentations to department or middle management.
Handle routine, somewhat repetitive problems by following clear directions and procedures; decisions generally affect one’s own job or assigned functional area.
Set personal goals and determine how to achieve defined results with few or no guidelines, receiving broad guidance and overall direction from a supervisor or manager.
Handle multiple tasks or projects simultaneously with moderate complexity.
Able to lift up to 75 pounds.

Nice To Haves

High school diploma or GED.
Prior automotive experience and knowledge of automotive parts.
Two to three years of prior customer service relations experience.

Responsibilities

Greet each customer upon arrival and maintain friendly contact throughout the shopping experience.
Use suggestive selling techniques at checkout when appropriate and assist with problem-solving.
Maintain orderly files, clean transaction records, and an accurate cash drawer.
Observe inventory changes to ensure minimum stock levels and maintain appropriate showroom appearance.
Coordinate orders from the warehouse to ensure customers’ orders are ready in a timely manner.
Perform other duties as assigned.