Bilingual Collector | Entry-Level Role

Austin Telco Federal Credit Union • Austin, TX

10d • $43,000 - $47,500 • Onsite

About The Position

Austin Telco Federal Credit Union is seeking a Collector to maintain day-to-day collection procedures and manage loan accounts through all phases of delinquency, following established procedures. The role provides consistent follow-up, communicates with members, and documents activity to support timely resolution and protect the credit union’s financial interests while upholding its values of Respect, Empathy, Service, Integrity, and Cooperation. The position is based at 11149 Research Blvd, Austin, Texas. Schedules are assigned Monday through Friday within business hours of 8:00 AM–6:30 PM and may vary with operational needs. One Saturday shift per month is required from 8:00 AM–12:00 PM. The salary range is $43,000–$47,500. Bilingual employees receive a $200 monthly stipend, and the role offers a $500 sign-on bonus, paid in two installments subject to the stated conditions.

Requirements

• At least six months of experience in a bank, credit union, or other financial institution.
• High school diploma or GED.
• Strong interpersonal skills and the ability to communicate professionally and effectively with members about financial matters.
• Ability to handle confidential financial information with discretion, professionalism, and integrity.
• Ability to maintain accurate documentation, manage responsibilities efficiently, and stay organized in a fast-paced environment.
• Bilingual proficiency in Spanish and English.
• Good credit standing, verified prior to interview.
• Completion of an assessment.
• Successful background check and drug screening upon offer.

Nice To Haves

• Experience collecting secured or unsecured consumer loans.

Responsibilities

• Maintain consistent daily follow-up on past-due and delinquent accounts while ensuring queue compliance.
• Use telephone and email to assist members regarding delinquent accounts.
• Counsel members on maintaining positive credit standing and resolving delinquent balances.
• Communicate professionally, empathetically, and discreetly with members experiencing financial hardship.
• Mail late-payment letters for delinquent accounts.
• Research delinquent accounts for posting errors and assist with correcting discrepancies.
• Obtain credit reports as required.
• Complete documentation for loan extensions and collection refinances.
• Process towing notifications and take appropriate action.
• Prepare loan documents for scanning.
• Assist with clerical duties and daily mail.
• Refer or confer on problem accounts with the AVP of Collections or Senior Collector.
• Complete scheduled training to support job competency and compliance.
• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI).
• Exercise sound judgment and decision-making within the scope of the role.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional critical illness and legal support coverage.
• Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• 401(k) with company match.
• Pension plan.
• $200 monthly bilingual stipend.
• $500 sign-on bonus: $250 paid on the first paycheck and $250 upon successful completion of 90 days of employment.
• Opportunities for growth in a collaborative and service-focused environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED