Bilingual Collector | Entry-Level Role

Austin Telco Federal Credit Union • Austin, TX

9d • Onsite

About The Position

Austin Telco FCU is seeking a Bilingual Collector to maintain day-to-day collection procedures and manage loan accounts through all phases of delinquency. The role involves consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while upholding its values of Respect, Empathy, Service, Integrity, and Cooperation. The position is based at 11149 Research Blvd, Austin, TX 78759. The salary range is $43,000–$47,500. A $200 monthly bilingual stipend and a $500 sign-on bonus are offered; the bonus is paid as $250 on the first paycheck and $250 after successful completion of 90 days of employment.

Requirements

• At least six months of experience in a bank, credit union, or other financial institution.
• High school diploma or GED.
• Strong interpersonal skills and the ability to communicate professionally and effectively with members about financial matters.
• Ability to handle confidential financial information with discretion, professionalism, and integrity.
• Ability to maintain accurate documentation, manage responsibilities efficiently, and stay organized in a fast-paced environment.
• Bilingual fluency in Spanish and English.
• Good credit standing, verified prior to interview.
• Completion of an assessment.
• Successful background check and drug screening upon offer.

Nice To Haves

• Experience collecting secured or unsecured consumer loans.

Responsibilities

• Maintain consistent daily follow-up on past-due and delinquent accounts while ensuring queue compliance.
• Communicate with members by telephone and email regarding delinquent accounts.
• Counsel members on maintaining positive credit standing and resolving delinquent balances.
• Work professionally, empathetically, and discreetly with members experiencing financial hardship.
• Mail late-payment letters regarding delinquent accounts.
• Research delinquent accounts for posting errors and assist with correcting discrepancies.
• Obtain credit reports as required.
• Complete documentation for loan extensions and collection refinances.
• Process towing notifications and take appropriate action.
• Prepare loan documents for scanning.
• Assist with clerical duties and daily mail.
• Refer or confer with the AVP of Collections or Senior Collector regarding problem accounts.
• Complete scheduled training to support job competency and compliance standards.
• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI).
• Exercise sound judgment and decision-making within the scope of the role.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional critical illness and legal support coverage.
• Federal holidays, vacation, and sick leave.
• Special paid days for birthdays and work anniversaries.
• 401(k) with company match.
• Pension plan.
• A $200 monthly bilingual stipend.
• A $500 sign-on bonus, paid as $250 on the first paycheck and $250 upon successful completion of 90 days of employment.
• Opportunities for growth in a collaborative, service-focused environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED