Bilingual Collector

First Credit Services • Columbus, GA

2d

About The Position

The Collector identifies delinquent accounts, locates and notifies customers of their delinquent status, initiates appropriate actions to recover balances, and maintains related records. The position has no supervisory responsibilities.

The Collector monitors delinquent accounts, contacts account holders and cosigners, records payments, and investigates disputed balances. When appropriate, the role corrects errors such as misapplied payments, reversed late charges, direct deposit errors, and insurance overpayments. Accounts requiring additional personal contact are identified for referral to a third-party collector. The Collector also safeguards customer files and delinquent account reports and performs other related duties as required.

Requirements

• At least two years of experience in collections and/or customer service.
• Previous call center experience.
• Excellent verbal and written communication skills in both English and Spanish.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills and great attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficiency in Microsoft Office Suite or related software.

Responsibilities

• Monitor the status of delinquent accounts.
• Notify account holders and cosigners of delinquent status and initiate collection actions.
• Record payments made to customers' accounts.
• Investigate disputed balances and, where appropriate, correct errors such as misapplied payments, reversed late charges, direct deposit errors, or insurance overpayments.
• Identify accounts requiring additional personal contact for referral to a third-party collector.
• Ensure the security of customer files and delinquent account reports.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed