Bilingual Auto Collector

Workway, Inc.•Irving, TX

11d•Onsite

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Bilingual Auto Collector for a financial services company in Irving, TX. The Auto Collections Specialist is responsible for contacting customers who are delinquent in their payment schedule to negotiate a payment plan. We are looking for a Collector who can help us achieve our company financial goals by minimizing losses on automobile accounts. The Collector will be responsible for reviewing each account to determine the best way to approach the customer, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently. The Bilingual Auto Collector is responsible for the specific duties listed below.

Requirements

Strong verbal communication and negotiation skills.
A minimum of 2 to 5 years of back-end or recovery collections experience at an auto finance company, supported by a proven track record of success.
Superior skip-tracing capabilities and hands-on familiarity with standard industry skip-tracing tools.
Demonstrated ability to multitask and work independently with minimal supervision.
Highly self-motivated, disciplined, and goal-oriented approach to work.
Proven ability to de-escalate and effectively resolve challenging customer interactions.
Exceptional customer service skills, with a focus on building positive relationships with customers and colleagues within a collaborative, team-first culture.
Bilingual proficiency in Spanish and English.

Responsibilities

Initiate direct communication with customers (by phone and in person) to negotiate payment plans, resolve delinquent accounts, and settle past-due loans.
Work closely with the Corporate Account Resolution Specialist on collectible accounts, Chapter 7 and 13 bankruptcies, reaffirmations, and repossessions.
Represent the company in Bankruptcy Court under the guidance and direction of the Manager of Corporate Compliance.
Maintain strict compliance with industry regulations, including the Fair Debt Collection Practices Act (FDCPA), Dodd-Frank Act, and other applicable federal and state laws.
Adhere to corporate collection policies and delinquency standards outlined in the Policies & Procedures Manual.
Maintain proficiency with internal computer systems, credit bureau tools, and standard office equipment.
Utilize designated software applications to record, maintain, and report data as needed.
Prepare routine, non-technical correspondence, including collection notices.
Maintain an organized filing system for all notices, memoranda, and correspondence.
Conduct skip-trace assignments to locate delinquent customers and identify vehicle locations for repossession.
Assist with ordering and maintaining branch inventory and supplies, as applicable.
Support general office upkeep and branch housekeeping, as required.
Collecting on charged-off accounts across auto and powersports portfolios to consistently meet or exceed monthly recovery goals.
Negotiating settlement agreements within established company guidelines to maximize recoveries on past-due accounts.
Utilizing specialized skip-tracing tools and techniques to track down vehicles and customers.
Serving as a patient, customer-first resource to educate borrowers on account terms, alternate payment arrangements, and relief options.
Driving recovery and charge-off collection efforts with urgency and persistence.
Rolling up your sleeves to assist other departments and team members across our close-knit company as business needs arise.