Bilingual Collections Supervisor

Del Sol Furniture & Mattress•Phoenix, AZ

3d•$55,000 - $70,000•Onsite

About The Position

Del Sol Furniture is hiring an experienced bilingual collections supervisor for its in-house furniture financing company. The supervisor carries a personal portfolio of past-due accounts while leading a small team of full-time and part-time collectors. The role owns the team's daily results, sets priorities, monitors quality and policy compliance, trains collectors, handles escalations, and makes day-to-day payment-arrangement decisions within company guidelines. The supervisor reports directly to the Collections Manager. This is a full-time, in-person position at Del Sol Furniture's Phoenix, Arizona office. The schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM Arizona time, including a one-hour lunch. Saturday work is required because it is the team's busiest calling day. Compensation is a $55,000-$60,000 base salary, depending on experience, plus a monthly bonus tied to total team collections. The posting describes realistic total earnings of $65,000-$70,000. Del Sol Furniture is locally owned and family operated in Phoenix, where it has operated since 1997. Its stated core values are integrity, teaming, excellence, kaizen, perseverance, and awesomeness. The company is an Equal Opportunity Employer.

Requirements

Fluency in both English and Spanish.
At least 3 years of experience in collections, loan servicing, or accounts receivable.
A record of top performance; applicants are asked to share their performance numbers.
Experience leading, training, or coaching others, formally or informally.
Ability to remain calm under pressure and be firm without being aggressive.
Organizational skills and comfort with numbers and reports.

Responsibilities

Coach and support a small team of full-time and part-time collectors.
Run daily priorities for accounts, follow-ups, and escalations.
Review calls and account notes for quality and policy compliance.
Track team performance numbers and intervene early when a team member falls behind.
Train new collectors on the company's processes and systems.
Handle escalated customers and make day-to-day decisions on payment arrangements within company guidelines.
Work a personal portfolio of past-due accounts in English and Spanish.
Suggest improvements to scripts, processes, and reporting.