Bilingual Collections Supervisor

Del Sol Furniture & Mattress•Phoenix, AZ

2d•Onsite

About The Position

Del Sol Furniture is hiring an experienced bilingual collections supervisor for its in-house furniture financing operation in Phoenix, Arizona. The supervisor manages a small team of full-time and part-time collectors while maintaining a personal portfolio of past-due accounts in English and Spanish. The role includes coaching and training collectors, overseeing daily priorities and team results, reviewing calls and account notes for quality and policy compliance, handling escalations, and making payment-arrangement decisions within company guidelines. The supervisor reports directly to the collections manager. The position is full-time and in person at the Phoenix office. The schedule is Tuesday through Saturday, 9:00 AM to 6:00 PM Arizona time, with a one-hour lunch. Saturday work is required. Compensation is a $55,000–$60,000 base salary, depending on experience, plus a monthly bonus tied to total team collections; the posting estimates total earnings of $65,000–$70,000 per year. Benefits include health, dental, vision, and life insurance, paid vacation, holidays and sick time, and an employee discount. Del Sol Furniture describes itself as a locally owned, family-operated Phoenix business serving the area since 1997. Its stated values include integrity, teamwork, excellence, continuous improvement, perseverance, and enjoying work.

Requirements

Fluency in English and Spanish.
At least 3 years of experience in collections, loan servicing, or accounts receivable.
A record of top performance; applicants are asked to provide their performance numbers.
Experience leading, training, or coaching others, formally or informally.
Ability to remain calm under pressure and be firm without being aggressive.
Organizational skills and comfort working with numbers and reports.

Responsibilities

Coach and support a small team of full-time and part-time collectors.
Run daily priorities for accounts, follow-ups, and escalations.
Review calls and account notes for quality and policy compliance.
Track team performance and intervene early when a team member falls behind.
Train new collectors on company processes and systems.
Handle escalated customers and make day-to-day payment-arrangement decisions within company guidelines.
Manage a personal portfolio of past-due accounts in English and Spanish.
Suggest improvements to scripts, processes, and reporting.