Bilingual Collections Analyst
About The Position
The Member Solutions Analyst provides quality service to members while preserving and safeguarding the credit union’s assets from losses. The position requires a commitment to exceptional member service and teamwork. It handles collections and related legal processes, including bankruptcies, garnishments, tax levies, injunctions, and child support enforcement, and prepares documentation and procedures in accordance with legal requirements. The role also involves receiving and filing court documents and explaining court rules and guidelines to members. The analyst communicates with members to negotiate debt recovery plans, evaluates accounts for possible repayment arrangements or legal action, and coordinates with legal and other internal teams. The position requires accurate and timely transaction processing, compliance with debt collection laws and organizational standards, and careful handling of court orders and related documentation to mitigate losses.
Responsibilities
- Follow department and organizational policies, procedures, objectives, metrics, and quality standards.
- Adhere to financial laws governing debt collection.
- Contact members by phone and communicate effectively to negotiate and implement debt recovery plans.
- Interpret bankruptcy notifications, coordinate with legal departments to compile claims, maintain correspondence logs, and provide required loan and title information.
- Create and analyze plans and strategies for collecting member debts.
- Restructure members’ debt payments by offering available credit union alternatives.
- Assess accounts for repossession assignment, charge-off, repayment plans for overdrawn accounts, extensions, workout loans, and legal proceedings.
- Interpret garnishment, IRS levy, and child enforcement language to determine scope, jurisdiction, applicability, and timeframe.
- Research and investigate suspicious accounts to reduce fraud and mitigate risk.
- Work with operational, accounting, and management teams to review, research, and correct member-account operational problems.
- Process member transactions accurately and on time, meet individual production goals, and minimize potential losses.
- Determine appropriate action in complex situations, including negotiating settlements.
- Initiate repossession and other legal proceedings when debt recovery plans fail.
- Review and explain court-related documents for compliance with applicable regulations, policies, and procedures.
- Inform attorneys and paralegals about completing, filing, issuing, and serving documents, including BBB, Office of Financial Regulations, IRS levies and garnishments, and Department of Child Enforcement matters.
- Ensure IRS levy and child enforcement support orders are handled appropriately and accurately.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance, including voluntary life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
No Education Listed
