Bilingual Collections Specialist

TEKsystems•Miramar, FL

1d•$24 - $24•Onsite

About The Position

The Member Solutions Analyst provides quality service to members while preserving and safeguarding the credit union’s assets from losses. The role requires a commitment to exceptional member service and teamwork and adherence to department and organizational policies, procedures, objectives, metrics, quality standards, and financial laws governing debt collection. The specialist contacts members by phone to negotiate and implement debt recovery plans, analyzes accounts and develops collection strategies, and offers available alternatives for restructuring debt payments. The role evaluates accounts for repossession, charge-off, repayment plans, extensions, workout loans, and legal proceedings when recovery plans fail. It also handles legal and court-related collection matters, including bankruptcies, garnishments, tax levies, injunctions, and child support enforcement; interprets related notices and orders; and prepares, receives, files, and explains required documents in compliance with applicable rules and regulations. The position coordinates with legal departments, attorneys, paralegals, and internal operational, accounting, and management teams. It maintains correspondence logs, researches suspicious accounts to mitigate fraud and risk, resolves account operational problems, and processes member transactions accurately and promptly while meeting individual production goals and minimizing potential losses.

Requirements

Three or more years of collections experience in banking or a related financial services environment.
High school diploma or GED, and a two-year technical certificate or associate degree; equivalent experience may be considered instead of education.
Practical working knowledge of Florida Consumer Protection Act section 559.72, the Fair Debt Collections Act, Student Loan Program, Chapter 7 and 13 Bankruptcy Code, Federal Wage Garnishment Law, and other debt collection codes and laws.
Intermediate ability with Microsoft Office applications, including Excel, Outlook, Word, and Access, and automated collections applications.
Excellent interpersonal, verbal, and written communication skills for professional and courteous interaction with coworkers and members.
Flexibility, initiative, and strong organizational skills, including the ability to manage multiple projects, meet demanding deadlines, and adjust to workflow changes.
Ability to work in a high-volume, fast-paced environment.
Strong critical and analytical thinking skills.
Self-motivation and independent problem-solving skills, with minimal direct supervision.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Initiate collection efforts through legal action, bankruptcies, garnishments, tax levies, injunctions, child support enforcement, and related functions.
Prepare documentation and procedures in accordance with legal requirements.
Receive and file court documents and explain court rules and guidelines to members.
Contact members by phone to negotiate and implement debt recovery plans.
Interpret bankruptcy notifications and coordinate with legal departments to compile claims, maintain correspondence logs, and provide required loan and title information.
Create and analyze plans and strategies for collecting member debts.
Restructure members’ debt payments by offering available Credit Union alternatives.
Assess accounts for repossession assignment, charge-off, repayment plans for overdrawn accounts, extensions, workout loans, and legal proceedings.
Interpret garnishment, IRS levy, and child enforcement language to determine scope, jurisdiction, applicability, and timeframe.
Research and investigate suspicious accounts to reduce fraud and mitigate risk.
Work with operational, accounting, and management teams to review, research, and correct problems with member accounts.
Process member transactions accurately and promptly, meet individual production goals, and minimize potential losses.
Determine appropriate actions in complex situations, including negotiating settlements.
Initiate repossession and other legal proceedings when debt recovery plans fail.
Review and explain court-related documents for compliance and inform attorneys and paralegals about completing, filing, issuing, and serving documents, including BBB, Office of Financial Regulations, IRS levies/garnishments, and Department of Child Enforcement matters.
Ensure IRS levy and child enforcement (support) orders are handled accurately and appropriately to mitigate potential losses.