BILINGUAL COLLECTIONS REPRESENATIVE

NEXUS DISPOSAL•Houston, TX

1d•$16 - $18•Onsite

About The Position

Nexus Disposal is seeking a dedicated Collections Specialist focused primarily on collections activities. The role researches account activity, resolves overdue accounts, and serves as the primary point of contact for clients considering discontinuing services. The position is based in Houston, Texas, and pays $16.00–$18.00 per hour. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with Saturdays as needed. The successful candidate will manage a high volume of customer contacts and handle collection issues in a fast-paced, high-stress environment.

Requirements

Fluent English and Spanish, with proper grammar.
Excellent written and verbal communication skills.
Self-motivated and able to work as a team player.
Strong time-management and multitasking skills.
Critical-thinking and problem-solving skills.
Financial skills and knowledge of commonly used collections practices and procedures.
Full proficiency in Microsoft Excel and Word.
Ability to thrive in a fast-paced, high-stress environment.
High school diploma or equivalent.
At least 5 years of previous collections experience.

Nice To Haves

Applicable training or experience in a high-volume call center.
Experience with commercial customers and business-to-business collections or customer service.

Responsibilities

Initiate telephone and/or email contact with customers who have overdue balances, determine the reasons for delinquency, and arrange collection or account adjustments to correct errors.
Manage approximately 80–100 inbound and outbound calls daily.
Negotiate payment plans and follow established guidelines for payment-plan follow-up.
Resolve collection disputes by making inquiries, researching accounts, and communicating with customers.
Maintain detailed collection notes and records for delinquent accounts.
Handle customer bankruptcies according to established procedures for recording and monitoring them.
Process and resolve NSF transactions.
File legal documents and attend court proceedings as necessary.