Bilingual Client Services Representative

Alera Group•UNAVAILABLE, UNAVAILABLE

4d•Remote

About The Position

The Bilingual Client Services Representative works on Alera Group’s Employee Benefits team, providing prompt, professional client support. The role assists clients and plan participants with voluntary benefits claims, billing, enrollments, and benefits questions through phone, email, and meetings. The position is remote and must accommodate working hours of 8:30 a.m. to 5:00 p.m. Central Time. Occasional travel may be required to support office implementations, training, and collaboration with project teams.

Requirements

Bilingual in Spanish and English.
Experience in customer service, benefits administration, insurance operations, or a related field.
Strong verbal and written communication skills.
Excellent organizational skills and strong attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and client relationship management skills.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Ability to work collaboratively with clients, carriers, and internal stakeholders.

Nice To Haves

Associate's or Bachelor's degree.
Experience supporting employee benefits, voluntary benefits, or insurance programs.
Experience working with benefit enrollment and administration systems.
Knowledge of claims processing, eligibility management, and billing reconciliation.
Experience managing multiple client relationships in a service environment.
Insurance license or ability to obtain licensure, if applicable.

Responsibilities

Serve as a primary day-to-day contact for assigned clients, delivering timely, professional, and responsive service.
Assist clients and plan participants with benefit enrollments, qualifying life events, employment status changes, and terminations.
Support benefits administration, including eligibility management, billing coordination, and policy maintenance.
Respond to inquiries about benefit plans, coverage, claims procedures, billing, and related service requests.
Coordinate with carriers, account managers, benefit coordinators, and internal teams to resolve client issues and ensure accurate service delivery.
Assist with voluntary benefits claims and support clients throughout the claims resolution process.
Investigate and resolve client concerns, service issues, and escalated requests efficiently and professionally.
Follow established service workflows and identify opportunities to improve client experiences and operational effectiveness.