Bilingual Client Services Specialist

TransConnect Services • Memphis, TN

1d • Hybrid

About The Position

As a Bilingual Call Center Representative (English/Spanish), you will interact with clients by providing information, answering questions, troubleshooting issues, and resolving concerns. The role requires fluency in speaking, reading, and writing in both Spanish and English. The schedule is Thursday through Monday, 7 a.m. to 4 p.m., with Tuesday and Wednesday off. Starting pay is $17.40, with additional shift premiums for weekend shifts. Initial training takes place onsite, after which the role transitions to hybrid work. Candidates should be local to the greater Memphis area.

The position supports exceptional client service by promptly addressing inquiries and resolving issues to maintain positive client relationships, satisfaction, and retention. Responsibilities include handling inbound calls and emails, identifying and escalating priority issues, routing calls when needed, and setting up and assisting new accounts in the internal system. This includes ensuring discounts are correct and creating hard-copy account files with relevant information.

TransConnect describes itself as a startup-style business backed by an established parent company, with industry experts averaging more than 20 years of experience. The company is located in Cordova, Tennessee, about 20 minutes east of downtown Memphis. Employees are encouraged to collaborate and contribute ideas to improve processes and customer service; quarterly profit sharing is offered in addition to base salary.

Requirements

• Fluency in reading, writing, and speaking both English and Spanish.
• High school diploma.
• Telephone etiquette.
• Experience in an office environment, customer service, or the transportation industry.
• Local to the greater Memphis area, due to onsite training and subsequent hybrid work.

Nice To Haves

• Previous customer service experience, preferably in a call center.
• Microsoft Office skills.
• Some college or equivalent experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and explain product functionality in a timely and professional manner.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when needed.
• Set up and assist new accounts in the internal system.
• Ensure correct discounts are in place for accounts.
• Create hard-copy account files with all relevant information.
• Collaborate with colleagues and contribute ideas to continuously improve processes and customer service.

Benefits

• Competitive compensation plans.
• Quarterly profit sharing.
• Regular salary reviews.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage.
• Nine paid holidays.
• Paid time off that increases with tenure.
• Employee Assistance Program (EAP) with mental health support and work-life services at no cost to employees and eligible family members.
• 401(k) plan with TCS-matched contributions.
• Tuition reimbursement for college.
• TCS-managed training classes.
• Leadership training.
• Gym reimbursement program.
• Wellness program.
• Monthly luncheons and a connected, friendly work environment.
• Paid maternity and other company-paid leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED