Bilingual Client Services Specialist

TransConnect Services • Memphis, TN

1d • Hybrid

About The Position

As a Bilingual Client Services Specialist, you will interact with clients in English and Spanish, provide information, answer questions, troubleshoot issues, and resolve client concerns. The role requires fluency in reading, writing, and speaking both languages. You will deliver timely, professional customer service and support to help maintain positive client relationships and satisfaction. The position is based in the greater Memphis area. Initial training is onsite, after which the role transitions to hybrid work. The schedule is Monday through Friday, 7 a.m. to 4 p.m., and starting pay is $17.40.

TransConnect describes itself as a startup-style business backed by an established parent company. The company is located in Cordova, Tennessee, about 20 minutes east of downtown Memphis. Employees are encouraged to collaborate, share ideas, and continuously improve processes and customer service.

Requirements

• Fluency in reading, writing, and speaking both English and Spanish.
• High school diploma.
• Telephone etiquette.
• Experience in an office environment, customer service, or the transportation industry.

Nice To Haves

• Previous customer service experience, preferably in a call center.
• Microsoft Office experience.
• Some college or equivalent experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and explain product functionality in a timely and professional manner.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when needed.
• Set up and assist new accounts in the internal system, ensuring correct discounts are in place.
• Create hard-copy account files containing all relevant information.
• Collaborate with the team to improve processes and customer service and contribute new ideas and perspectives.

Benefits

• Competitive compensation plans, quarterly profit sharing, and regular salary reviews.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage, with a short waiting period.
• Nine paid holidays and a PTO allotment that increases with tenure.
• Employee Assistance Program providing mental health support and work-life services at no cost to employees and eligible family members ages 6 and older.
• 401(k) plan with employer matching contributions.
• Tuition reimbursement for college and company-managed training classes.
• Leadership training.
• Gym reimbursement program.
• Wellness program.
• Monthly luncheons and a friendly, connected work environment.
• Paid maternity leave and other company-paid leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED