Bilingual Client Services Specialist

Apex Capital Corp • Memphis, TN

3d • Hybrid

About The Position

The Bilingual Client Services Specialist interacts with clients in English and Spanish, providing information, answering questions, troubleshooting issues, and resolving concerns. The role supports exceptional customer service and positive client relationships, contributing to client satisfaction and retention. The schedule is Monday through Friday, 7 a.m. to 4 p.m. The position starts at $17.40. Initial training takes place onsite, followed by a transition to hybrid work; candidates should be local to the greater Memphis area. The primary location is Memphis, Tennessee, with the company located in Cordova, about 20 minutes east of downtown Memphis.

Requirements

• Fluency in reading, writing, and speaking both English and Spanish.
• High school diploma.
• Telephone etiquette.
• Experience in an office environment, customer service, or the transportation industry.

Nice To Haves

• Previous customer service experience, preferably in a call center.
• Microsoft Office experience.
• Some college or equivalent experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and explain product functionality in a timely and professional manner.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when needed.
• Set up and assist new accounts in the internal system, ensure correct discounts are in place, and create hard-copy account files with relevant information.
• Collaborate with colleagues to continuously improve processes and customer service.
• Present new ideas and perspectives.

Benefits

• Competitive compensation plans, quarterly profit sharing, and regular salary reviews.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage, with a short waiting period.
• Nine paid holidays and a generous PTO allotment that increases with tenure.
• Employee Assistance Program providing mental health support and work-life services at no cost to employees and eligible family members ages 6 and older.
• 401(k) plan with TCS matched contributions.
• Tuition reimbursement for college and access to TCS-managed training classes.
• Leadership training.
• Gym reimbursement program.
• Rewards-driven wellness program with an individualized holistic approach.
• Monthly luncheons and a connected, friendly work environment.
• Paid maternity and other company-paid leave benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED