Client Services Specialist/Senior Client Services Specialist
About The Position
Aldrich Wealth is seeking a professional, detail-oriented Client Services Specialist or Senior Client Services Specialist for a client-facing role. The position delivers service and operational support to clients, helps meet client needs efficiently and professionally, and contributes to a positive client experience. Aldrich Wealth is an independent registered investment advisor serving high-net-worth individuals and corporate retirement plans. The firm describes its environment as collaborative and high-performing, and reports approximately $7 billion in assets under management. The role handles service and operations for Schwab brokerage accounts, client onboarding, client and account record maintenance, workflow actions, required minimum distribution coordination, and ad-hoc data analysis. It also involves supporting team processes and training new Client Services team members. This is a full-time, non-exempt hybrid position requiring at least two days per week in the office. Standard office hours are Monday through Friday, 8 AM to 5 PM. Candidates must be legally authorized to work in the United States without employer sponsorship.
Requirements
- Minimum 3 years of experience in a similar role at a financial services firm.
- Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
- Experience working with RIA custodians and using a CRM.
- Broad knowledge of investment advisory practices and processes, and an understanding of wealth management.
- Strong time-management skills and willingness to share team responsibilities, workflows, and projects as appropriate.
Nice To Haves
- Bachelor’s degree in Finance, Business, or a related field from an accredited college or university.
- Experience with Charles Schwab as a custodian, Salentica Engage as a CRM, and Tamarac for portfolio management.
- Experience with alternative investments and SMAs.
Responsibilities
- Execute service and operations needs for Schwab brokerage accounts, including standard and complex account opening, updating account features, and maintaining existing accounts.
- Coordinate new client onboarding, including custodial paperwork, delivery of ADV and related disclosures, and welcome procedures.
- Maintain client and account records in portfolio management, CRM, and document management software.
- File client documents and records in the document management system.
- Set up and complete client workflow actions, including recurring actions as needed.
- Coordinate annual RMD calculations and distributions.
- Perform data exports and ad-hoc analysis using spreadsheets and basic data queries or exports from portfolio management and CRM software.
- Follow existing processes and constructively troubleshoot and adjust them as needed.
- Participate in training new Client Services team members.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Health savings, flexible spending, and dependent care benefits.
- 401(k) plan with a 1.5% match and 5% discretionary profit sharing.
- Four weeks of vacation and sick leave provided through a paid time-off bank.
- 10 paid holidays, including two floating holidays.
- 16 hours of paid volunteer time.
- Paid sabbaticals.
- Paid parental leave.
- Potential eligibility for a discretionary incentive compensation program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
