Client Services Representative

Sonic Healthcare USA • East Providence, RI

5d • Onsite

About The Position

The Client Services Representative verifies patient information and branch comments, follows up with physicians and patients as needed, and keeps the supervisor informed about the status of client services projects and departmental problems. The role involves independently resolving problems and troubleshooting, recommending operational improvements, maintaining accurate patient records and documentation, and protecting confidential information in accordance with HIPAA mandates.

The representative maintains professional relationships with patients, physicians, coworkers, and other company departments. As assigned, the role provides training and guidance to new personnel on telephone procedures and department tasks and operations. The representative maintains knowledge of computer functions and relevant changes to Client Services software and internet operations, and serves as a resource to other representatives on software matters. Other duties may be assigned.

This is an onsite, full-time, benefits-eligible position in East Providence, Rhode Island. The schedule is 11:00 a.m. to 7:30 p.m., Monday through Friday, with a rotating Saturday. Applicants must be local to the area; the position is not remote.

Requirements

• High school diploma or GED.
• Customer service experience.
• Data entry or general clerical experience.
• Computer experience.

Nice To Haves

• Medical or laboratory experience preferred.

Responsibilities

• Verify correct patient information and branch comments.
• Follow up with physicians and patients as necessary.
• Keep the supervisor informed about the status of client services projects and departmental problems.
• Recommend improvements to operational procedures.
• Independently solve problems and troubleshoot.
• Handle confidential information in accordance with HIPAA mandates.
• As assigned, train and guide new personnel on telephone procedures and departmental tasks and operations.
• Maintain professional interpersonal relationships with patients, physicians, coworkers, and other company departments.
• Maintain accurate records and patient documentation in a timely manner.
• Maintain knowledge of computer functions and operations, including relevant changes to Client Services software and internet operations.
• Serve as a software resource for other Client Services representatives.
• Perform other duties as required and assigned.

Benefits

• Benefits eligible; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED