Client Services Representative

Cetera Financial Group • Fort Worth, TX

4d • Onsite

About The Position

The Client Services Representative supports Financial Advisors (Registered Representatives) in the day-to-day operation of their investment practices while enhancing customer service and the client experience. The role works directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also provide a first step toward future career opportunities requiring industry experience and licenses, including insurance and FINRA Series 7 and Series 66 or Series 63/65. This is a full-time, onsite role.

Requirements

• High school diploma or GED.
• Experience in an administrative or customer service role.
• Strong time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Ability to learn new programs.

Nice To Haves

• Previous experience assisting Registered Representatives or Financial Advisors.
• Financial services and/or banking background.
• Bachelor’s degree in Finance, Business, Marketing, or Communications.
• Attention to detail and strong organizational skills.
• Ability to multitask and produce timely results in a fast-paced work environment.
• Ability to manage one’s workflow and priorities and accommodate unexpected Advisor requests or needs.
• Self-starter who is productive and works well both independently and as part of a team.
• Professional, positive attitude and friendly demeanor in person and by telephone.
• Trustworthiness and discretion with confidential information.
• Ability to listen to instruction and consistently retain details.

Responsibilities

• Act as a liaison between Registered Representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Help prepare client illustrations, graphs, charts, reports, and other presentation materials.
• Prepare and complete client paperwork and follow-up tasks.
• Engage with clients by phone, virtual visits, and in person to meet service needs.
• Organize client events and related follow-up tasks.
• Maintain client records and retention management in accordance with corporate requirements.
• Conduct proactive outreach to clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual reviews.
• Own inquiries and requests and coordinate with internal Cetera departments to ensure timely service delivery.
• Educate clients about account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance with guidelines and record client communications in AdviceWorks/SmartWorks and Redtail in a timely manner, following Cetera standards.
• Meet weekly with Advisor(s) to support business-plan processes, tasks, marketing, client communication expectations, and follow-up processes.

Benefits

• Competitive performance-based bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED