Client Services Representative

Bell Brothers • Sacramento, CA

3d • Onsite

About The Position

Bell Brothers Plumbing, Heating & Air is seeking a Client Services Representative to support its HVAC and plumbing services team. This in-office position is based in Sacramento. The representative handles inbound and outbound calls, schedules appointments, identifies client needs, provides solutions, and resolves concerns while maintaining accurate records and high service standards. Candidates should have open availability because shifts can vary. Project timelines and deadlines may sometimes require more than 40 hours per week.

Requirements

• 3–5 years of call center experience.
• Ability to type at least 45 words per minute while talking and multitasking.
• Proficiency with Microsoft Suite.
• Strong communication, problem-solving, and customer service skills.
• Ability to sit for extended periods and have clear speech and listening abilities.
• Ability to work at a computer for long periods.
• Ability to stand, walk, kneel, stoop, crouch, and climb, and to lift, carry, and/or move up to 25 pounds.
• Ability to work in a noisy work environment.

Nice To Haves

• HVAC or plumbing industry experience.
• Service Titan experience.
• Bilingual Spanish.

Responsibilities

• Manage a high volume of inbound and outbound calls to schedule appointments.
• Identify client needs, provide solutions, and resolve concerns professionally.
• Accurately document client interactions while managing multiple tasks.
• Meet productivity goals and maintain high-quality service standards.
• Develop a working knowledge of the company's products and services.

Benefits

• Competitive pay with performance-based bonuses.
• Career growth opportunities and promotion from within.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, holidays, and sick leave.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed