Client Services Representative

Credit Control LLC•Earth City, MO

18h•$17 - $19•Onsite

About The Position

Credit Control is hiring a full-time Client Services Representative to support the day-to-day servicing of client accounts. This is an in-person position in Earth City, Missouri. It is not a traditional phone-based customer service or call center role; duties vary by team assignment, business needs, and experience. The role may involve processing consumer correspondence, supporting client-specific account processing, or providing more direct client support. Work includes researching account information, updating systems, preparing responses and documentation, processing validation-of-debt requests, preparing reports and deliverables, and coordinating with internal departments. Representatives are expected to handle information accurately and on time, meet quality and deadline expectations, follow company, client, and regulatory requirements, and protect confidential consumer and client information. Credit Control describes itself as a growing company that offers employees opportunities to learn new skills, take on additional responsibilities, and build a career. Compensation is based on experience and qualifications; performance-based bonus opportunities may be available.

Requirements

High school diploma or equivalent required.
Strong reading comprehension and written communication skills.
Excellent attention to detail and accuracy.
Strong organizational and time-management skills.
Ability to research information and follow detailed procedures.
Ability to manage multiple tasks and changing priorities.
Comfortable learning and working in multiple computer systems.
Proficiency with email and Microsoft Office, including Word and Excel.
Ability to use good judgment within established guidelines.
Administrative experience: 2 years required.
Microsoft Excel experience: 2 years required.

Nice To Haves

Administrative, data processing, financial services, accounts receivable, insurance, banking, medical billing, or similar experience is a plus.
Previous collections or client-support experience is helpful but not required.
Debt collection experience: 1 year preferred.
Candidates with previous experience may be considered for assignments involving more direct client support, reporting, and client-specific responsibilities.

Responsibilities

Review, research, and process account information accurately and efficiently.
Process consumer correspondence received through mail, email, text, and other communication channels.
Research and process validation-of-debt requests and supporting documentation.
Update account records and information within company systems.
Prepare correspondence, reports, documentation, and other client deliverables.
Respond to requests using established procedures, templates, and client-specific requirements.
Work with Operations, Compliance, and other departments to research and resolve account or client requests.
Manage multiple assignments while meeting established deadlines and quality expectations.
Follow company, client, and regulatory requirements when handling account information.
Protect confidential consumer and client information.
For assignments involving direct client support, respond to client requests, coordinate deliverables, research account questions, and monitor client-specific requirements.