Client Services Representative

Cetera • United States,

7h • $18 - $23 • Onsite

About The Position

The Client Services Representative supports Financial Advisors (Registered Representatives) in managing their day-to-day investment practices and enhancing customer service. The role works directly with Registered Representatives to prepare and process client paperwork, conduct client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It may also serve as an entry point to future career opportunities requiring industry experience and licenses, including insurance and FINRA Series 7 and 66 or Series 63/65.

Requirements

• High school diploma or GED.
• Experience in an administrative or customer service role.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint, and ability to learn new programs.

Nice To Haves

• Previous experience assisting Registered Representatives or Financial Advisors.
• Financial services and/or banking background.
• Bachelor’s degree in Finance, Business, Marketing, or Communications.
• Attention to detail, excellent organizational skills, ability to multitask, and ability to produce timely results in a fast-paced work environment.
• Ability to manage one’s workflow and priorities and accommodate unexpected Advisor requests or needs.
• Self-starter who is productive and works well both independently and as part of a team.
• Professional, positive attitude and friendly demeanor in person and by telephone.
• Trustworthiness and discretion when handling confidential information.
• Ability to listen to instructions and consistently retain details.

Responsibilities

• Act as a liaison between Registered Representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Assist Registered Representatives with preparing illustrations, graphs, charts, reports, and other presentation materials for client appointments.
• Prepare and complete client paperwork and follow-up tasks to support Registered Representatives.
• Engage with clients by phone, virtual visits, and in person to meet service needs.
• Organize client events and related follow-up tasks.
• Maintain client records and retention management in accordance with corporate requirements.
• Proactively contact clients and Registered Representatives about time-sensitive activities, such as required minimum distributions and quarterly or annual client reviews.
• Own inquiries and requests, coordinating with internal Cetera departments to meet client expectations for timely service.
• Educate clients about account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Follow compliance guidelines and document client communications in AdviceWorks/SmartWorks and Redtail in a timely manner, in accordance with Cetera standards.
• Meet weekly with Advisors to support their business plan processes, tasks, marketing, client communication expectations, and follow-up processes.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED