Client Services Representative

NVA • Canton, MA

5h

About The Position

Canton Veterinary Hospital is seeking a Client Services Representative (CSR) to serve as one of the first points of contact for clients and their pets. The role helps create a welcoming experience, coordinates appointments, communicates with the medical team, and keeps the front desk organized so the hospital can provide excellent care. Previous veterinary experience is required. This part-time position offers an opportunity to continue learning about veterinary medicine as part of a collaborative, supportive team.

Requirements

• At least 1 year of veterinary experience.
• Strong communication and customer service skills, with the ability to make clients feel welcome and supported.
• Genuine interest in animal care and understanding of the role client service plays in a veterinary hospital.
• Ability to multitask, prioritize competing needs, and stay organized in a fast-paced environment.
• Collaborative attitude and willingness to help teammates when needed.
• Professionalism, sound judgment, attention to detail, and willingness to learn.
• Compassion and emotional maturity when working with sick or injured pets and clients facing difficult situations, including euthanasia.
• Ability to perform the physical requirements of the role, including prolonged standing and occasional lifting of up to approximately 50 pounds, with or without reasonable accommodation.
• Availability for part-time shifts, including rotating Saturdays, with scheduling flexibility as needed.

Nice To Haves

• Experience in veterinary reception, client service, or a similar hospital role is preferred.

Responsibilities

• Welcome clients and pets, answer questions, and help clients feel supported throughout their visit.
• Schedule wellness visits, vaccinations, rechecks, surgeries, and other appointments while helping maintain an efficient hospital schedule.
• Answer incoming calls, return messages, provide appointment information, and direct medical questions to the appropriate team member.
• Complete client check-in and check-out, prepare necessary forms, communicate appointment instructions, and schedule follow-up visits.
• Coordinate patient flow with veterinarians and veterinary technicians and communicate important information, including incoming emergencies.
• Respond with empathy and professionalism to worried, stressed, or grieving clients.
• Prepare invoices, collect payments, explain available payment options, and complete related paperwork in accordance with hospital policies.
• Share information about hospital services, preventive care, appointment preparation, and routine client needs within the scope of the role.
• Keep reception and waiting areas clean, restock forms and supplies, and help ensure the front office is ready for each day.
• Communicate clearly, assist coworkers when needed, arrive on time, and contribute to a positive, collaborative work environment.

Benefits

• Employee discount
• Opportunities to continue learning and grow within veterinary medicine
• Supportive team culture that values collaboration, kindness, and helping one another succeed

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed